Serena Montez Internal Service Advisor

Nissan Award of Excellence Platinum Recipient

Nissan Award of Excellence

Congratulations to our Internal Service Advisor, Serena Montez! Serena ranked in the top 5% of the nation for customer satisfaction among her peers.

Serena Montez Internal Service Advisor

She earned the prestigious Nissan Award of Excellence (AOE) Platinum for 2022 in customer satisfaction. She achieved this AOE by customers sharing their happiness with her services via Nissan Owner First Services surveys. When an individual purchases a Nissan vehicle, they become an esteemed member of the Nissan community. With this survey tool, Nissan ensures that the customer feels he is satisfied. The survey also helps Nissan learn a lot more about its various vehicles and level of service. This survey is meant for buyers to express their satisfaction with the brand and grievances (if any).

Serena is the first Nissan Award of Excellence Platinum winner in store history. In celebration of her yearlong exceptional performance, Nissan of Wichita Falls Managing Partner presented Serena with $1,000, and Nissan USA is presenting her with a gift of specially selected AOE gifts! Kevin Delcambre, the Managing Partner, said, “WOW! Thank you for all you do, Serena, and hopefully, you will be the one to spark the drive for us to have multiple winners next year.”

This accomplishment and level of success represent a great career benchmark. Job well done, Serena.


free lifetime power train warranty

Nissan Award of Excellence Platinum Recipient

Serena Montez Internal Service Advisor

earned the prestigious Nissan Award of Excellence (AOE) Platinum for 2022 in customer satisfaction. She achieved this AOE by customers sharing their happiness with her services via Nissan Owner First Services surveys.

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